Welcome to The Big Fireplace Store Register here..

tel: 01253 895942

Today's Show Room Times:

09:00am - 5:00pm

Search Site

Cancellations and Returns

Telephone and internet sales to individuals (not businesses) are covered by the Consumer Contracts Regulations 2014, which protect you by providing a 14 working day cooling off period from the day after the product has been delivered. A customer has the option to cancel any order between the time of placing it and 14 working days after delivery. Cancellations must be in writing by post or by email to timespasttd@aol.com (not to ANY other email address) and quoting the Order Number. Under the Consumer Contracts Regulations 2014 you have the right to receive a refund within 14 working days of cancellation. We normally pay refunds within 7 days of cancellation or the goods being returned safely (whichever is the latter). You are advised to retain the packaging. You will find it difficult to return the item without appropriate packaging. The goods must not have been fitted, installed or used in any way. The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition. The cost of returning the item to us is your responsibility.

Returns Policy

We strive to supply goods in excellent condition. Some of our products are both heavy and fragile, and need careful handling until installed. We will repair or replace (for free) any item found defective or damaged before delivery or during unloading. This is in addition to your manufacturers guarantee. We cannot accept return of products which are damaged after delivery. If you wish to return part or all of your order please email timespastltd@aol.com, please ensure you quote your order number and the date you received your goods. You must confirm that the goods are in the original packaging, unused in anyway and that we are able to inspect the goods before signing for them. failure to do this will result in no return number or address being issued. Returned items to us must be sent by recorded delivery. We regret that we are currently unable to participate in the UK VAT Retail Export Scheme. All spare parts are non returnable and non refundable due to being a special order.

Back to top